All-in-One Helpdesk
From Qlink Software
Qlink HelpDesk is the only All-in-One HelpDesk solution for our Softwares. Our help desk provides all features for that, in most cases, you don’t have to pay extra: Ticket-System, Livechat, Knowledge Base, Saved Replies and more. All in one single help desk account to provide you one single solution for the support.
Steps to Create a Support Ticket
1. Create a Ticket
The first step in a ticket system is always the creation of the ticket.
In total there are 3 ways how a ticket can be created via our HelpDesk plugin:click on new ticket, chatting with us directly or send an email to support@qlinksoftware.com.
2. Analyse the Ticket
After a new ticket has come into the system, it needs to be categorized, analyzed and assigned.
Then the assigned agent can take care about the ticket.
3. Finalize the Ticket
The ticket has been set to solved by an agent and the customer is happy. But what then?
Most of the time the same question comes up again by another reporter.
So why not create a FAQ article and save the correct answer as a “saved reply”?
