{"id":18,"date":"2020-07-15T21:27:22","date_gmt":"2020-07-15T21:27:22","guid":{"rendered":"https:\/\/support.qlinksoftware.qa\/?page_id=18"},"modified":"2022-06-13T07:23:09","modified_gmt":"2022-06-13T07:23:09","slug":"home","status":"publish","type":"page","link":"https:\/\/support.qlinksoftware.qa\/en\/","title":{"rendered":"Home"},"content":{"rendered":"[vc_row full_width=”stretch_row” css=”.vc_custom_1648545020180{padding-top: 20% !important;padding-bottom: 10% !important;background: #2988ca url(https:\/\/support.qlinksoftware.qa\/wp-content\/uploads\/2022\/03\/ql_home_header_bg.png?id=334) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column offset=”vc_col-xs-12″][vc_single_image image=”34″ img_size=”150×150″ alignment=”center”][vc_column_text color=”#ffffff” text_align=”center”]\n

All-in-One Helpdesk<\/span>
\nFrom Qlink Software<\/span><\/h1>\n

Qlink HelpDesk is the only All-in-One HelpDesk solution for our Softwares. Our help desk provides all features for that, in most cases, you don’t have to pay extra: Ticket-System, Livechat, Knowledge Base, Saved Replies and more. All in one single help desk account to provide you one single solution for the support.<\/h4>\n[\/vc_column_text]
<\/div>[vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/4″]
<\/span><\/span>New Ticket<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/4″]
Get Started<\/span><\/span><\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row column_spacing=”30″ css=”.vc_custom_1502196545766{margin-right: 5% !important;margin-left: 5% !important;padding-top: 30px !important;}”][vc_column width=”1\/5″ css=”.vc_custom_1502196242022{margin-bottom: 0px !important;}”]
Ticket System<\/div><\/div>[\/vc_column][vc_column width=”1\/5″ css=”.vc_custom_1502196242022{margin-bottom: 0px !important;}”]
Notifications<\/div><\/div>[\/vc_column][vc_column width=”1\/5″ css=”.vc_custom_1502196242022{margin-bottom: 0px !important;}”]
Livechat<\/div><\/div>[\/vc_column][vc_column width=”1\/5″ css=”.vc_custom_1502196242022{margin-bottom: 0px !important;}”]
Knowledge Base<\/div><\/div>[\/vc_column][vc_column width=”1\/5″ css=”.vc_custom_1502196242022{margin-bottom: 0px !important;}”]
Reports<\/div><\/div>[\/vc_column][vc_column]
<\/div>[\/vc_column][\/vc_row]\n[vc_row full_width=”stretch_row” column_spacing=”60″ css=”.vc_custom_1502259947779{padding-top: 60px !important;padding-bottom: 50px !important;}”][vc_column][vc_text_separator title=”Steps to Create a Support Ticket”][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1502197553304{margin-bottom: 0px !important;}”][vc_single_image image=”569″ img_size=”130×81″ alignment=”center”][vc_column_text text_align=”center”]\n

1. Create a Ticket<\/h2>\n

The first step in a ticket system is always the creation of the ticket.
\nIn total there are 3 ways how a ticket can be created via our HelpDesk plugin:click on new ticket, chatting with us directly or send an email to support@qlinksoftware.com.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”571″ img_size=”130×81″ alignment=”center”][vc_column_text text_align=”center”]\n

2. Analyse the Ticket<\/h2>\n

After a new ticket has come into the system, it needs to be categorized, analyzed and assigned.
\nThen the assigned agent can take care about the ticket.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”573″ img_size=”130×81″ alignment=”center”][vc_column_text text_align=”center”]\n

3. Finalize the Ticket<\/h2>\n

The ticket has been set to solved by an agent and the customer is happy. But what then?
\nMost of the time the same question comes up again by another reporter.
\nSo why not create a FAQ article and save the correct answer as a “saved reply”?[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1648545020180{padding-top: 20% !important;padding-bottom: 10% !important;background: #2988ca url(https:\/\/support.qlinksoftware.qa\/wp-content\/uploads\/2022\/03\/ql_home_header_bg.png?id=334) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column offset=”vc_col-xs-12″][vc_single_image image=”34″ img_size=”150×150″ alignment=”center”][vc_column_text color=”#ffffff” text_align=”center”] All-in-One Helpdesk From Qlink Software Qlink HelpDesk is the only All-in-One HelpDesk solution for our Softwares. Our help…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-screen.php","meta":[],"_links":{"self":[{"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/pages\/18"}],"collection":[{"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":25,"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":580,"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/580"}],"wp:attachment":[{"href":"https:\/\/support.qlinksoftware.qa\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}